POLICIES
Return Policy:
- Items must be unworn, in their original packaging, and accompanied by the receipt.
- Customers are responsible for return shipping costs unless the item is defective or there was a mistake in the order.
- Refunds will be processed promptly once the returned items are received and inspected.
Shipping Policy: - With a pre order give us 8 to 25 buisiness days to process your order.
- Orders within the Netherlands typically take 5 - 10 business days for delivery, while international orders may vary.
- Shipping fees are calculated based on the destination and weight of the package.
- Customers will receive tracking information once their order is shipped.
Privacy Policy: - We respect the privacy of our customers and only collect necessary information for order processing and communication.
- Personal information is securely stored and will not be shared with third parties without consent.
- Customers can request their personal data to be deleted from our records at any time.
Quality Guarantee: - We take pride in the quality of our products. If you receive a defective item, please contact us immediately.
- Defective items will be replaced or refunded at no additional cost to the customer.
Customer Service: - Our customer service team is available to assist with any inquiries or concerns.
- Contact information and response times are provided on our website.
Payment and Security: - We offer secure payment options to protect customer financial information.
- Payment details are encrypted to ensure a safe shopping experience.
Terms and Conditions: - Customers are encouraged to review our terms and conditions for a comprehensive understanding of our policies and practices.